Frequently Asked Questions (FAQ)
Important
Important
Information.
Everything you need to know before renting. If you don't find your answer here, write to us on WhatsApp.
Renting a vehicle will help you avoid excessive transportation fees during your stay. Buses are frequent and reliable, but traveling distances takes a lot of time and comfort, so renting a vehicle will allow you to save time and enjoy your trip with friends and family.
Requirements
You will need a valid driver's license, an official photo ID or passport, and a credit card in the primary driver's name for the security deposit.
The minimum age is 21 years old. As long as you have a valid driver's license, there is no issue.
Yes, we accept valid licenses from all countries as long as they are unexpired and printed in the Latin alphabet. If yours does not meet this requirement, we recommend bringing an International Driving Permit.
Yes, you can add an additional driver at no extra cost.
Payments and Deposit
Yes, the security deposit is required to activate the insurance coverage on your vehicle, which is mandatory by Mexican law.
The deposit varies according to the vehicle category, generally ranging between $10,000, $15,000, and $25,000 MXN. It is placed as a pre-authorization hold on your card and released once the car is returned in the same condition.
We accept credit cards (Visa, Mastercard, Carnet, and American Express) in the primary driver's name. Cash payments are not accepted for the security deposit hold.
Yes, the price shown in your quote already includes VAT (IVA). The only additional amount is the security deposit hold, which is not an actual charge.
Pickup and Return
Currently, airport authority rules prevent curbside delivery; however, we provide free shuttle service from the terminal at Puerto Vallarta International Airport directly to our office. In Guadalajara, we offer customized deliveries upon request.
Returns are generally made at the same location where the vehicle was picked up. If you require a one-way rental or special accommodation, please contact us before booking to evaluate availability.
Rentals operate on 24-hour cycles. We offer flexibility depending on flight schedules or unforeseen situations, provided you notify our team in advance.
Insurance
Yes, every rental includes comprehensive full-coverage insurance with zero hidden add-ons.
No. We maintain a single, comprehensive coverage plan designed to give complete protection and peace of mind to you and your companions without confusing upsells.
Changes and Cancellations
Yes, cancellation is completely free. We simply request that you notify us as early as possible.
Yes. Message us via WhatsApp or email at least 24 hours in advance and we will adjust your dates according to fleet availability.
